INDIANAPOLIS (WISH) — Data shows that about one-third of Hoosier adults are caregivers for someone 55 or older. Now, a new pilot program aims to help health care professionals communicate more effectively with this growing population.

Katie Greenan, who has developed the program, joined Daybreak to discuss its impact. She is collaborating with University of Indianapolis’ Center for Aging and Community and CICOA, a social services organization for seniors in central Indiana.

“Communication is essential because our relationships depend on it. However, most education programs lack training in this area. As a result, students become practitioners who lack knowledge and confidence when it comes to communicating with patients and clients,” Greenan said.

Greenan shared a real-world example of why this training is necessary. She recalled a patient who had just completed chemotherapy asking their doctor, “Did the chemo work?” The doctor responded, “Why do you want to know that?” Instead, Greenan suggested a more effective response: “Are you asking if the treatment was effective?”

The program covers a range of sensitive topics, including end-of-life discussions, mental and sexual health, family and financial matters, and the effects of loneliness and isolation.

For caregivers and professionals looking to improve their communication skills, Greenan shared three key strategies:

1. Ask open-ended questions. Instead of, “How are you feeling today?” Try, “What activities would help you feel better today?”
2. Listen actively. Avoid interrupting and focus on understanding a person’s wants and needs.
3. Summarize the conversation. Reinforce what was discussed by repeating it back. For example: “So it sounds like going outside for a walk today will help you feel better. Let’s do that.”

For those interested in learning more, Greenan encouraged reaching out via the University of Indianapolis’ Center for Aging & Community.